Shipping is calculated based on the destination.
Express Shipping to Europe (24-48hr) is free on orders of 2+ items. If you buy 1 item, shipping costs €10.
Express shipping to the US (24-48hr) is free on orders of 3+ items. If you buy2 items, shipping costs $5. If you buy 1 item, shipping costs $10.
Express shipping to the UK (24-48hr) is free on orders of 3+ items. is free on orders of 2+ items. If you buy 1 item, shipping costs £4.5.
For Shipping to any other country, please
SHIPPING TIMES USA: Express shipping: Delivery takes between 24 and 72 hours, Monday to Friday only. SHIPPING TIMES EU/UK:Express shipping: Delivery takes between 24 and 72 hours, Monday to Friday only.
You can track your order on both your account page and the carrier website, by using your tracking number. You will find your tracking number in your order confirmation email or in your account page. You can track your order on www.dhl.com (Express shipping).
Click on 'Login' at the top of the Cart page, then click on 'I forgot my password'. You will be asked to enter your email address to receive a new password. If you need any help, simply write to email@example.com.
How can I change my personal information?
You can change your personal information whenever you want, once you have logged into your account.
We don't have retailers at the moment, you can find our products on our website only.
Where can I find the items I added to the cart?
You can view your cart by clicking on the handbag icon located at the bottom of this page. The counter on such icon helps you keep track of the number of items you've added. Once you open the cart, you will be able to check your items and proceed to the purchase stage.
What payment methods are accepted?
Taylor Converse Core Black Chuck All Ox Star White You can pay by Credit Card and Paypal.
Once you have received your order confirmation email, no changes can be made to the order. After your order is delivered, you can return the items for a replacement or a refund. For more information, please read our Return Policy. For any further question, please write to firstname.lastname@example.org.
When you receive your We Make-up order, please check the parcel for any physical damage or tampering. If you think you received a damaged or defective product, please contact us immediately at email@example.com. For a faster service, please be sure to provide your order id as well as your contact information (email address and phone number). Photos of the item in question will be also strictly needed.
To provide a fast resolution, please keep both the original shipping box and the damaged or defective item for us to inspect. If the item's damage or defect will be confirmed by our inspection, we will contact you to replace the product.
Shipping costs will not be refunded. However, any replacement for damaged or defective products will be free of charge: if you received a damaged, defective or wrong product as a result of our fault, we will be happy to send you a new one with no additional shipping costs.
If you want to return a product because you changed your mind or it does not meet your expectations, please note that we accept returns of unopened and unused items only, within 14 days of your purchase. You will be refunded as soon as we receive and inspect your returned products to assess they have never been opened.
What can I do if a product I want is out of stock?
You can't add to your cart out-of-stock products, but you can receive an email notification when they are back in stock.
How can I get your INCI information?All the ingredients of our products are listed on each product page. If you need further information, please contact us at firstname.lastname@example.org.
Do We Make-Up products contain heavy metals or nickel?
Our products do not contain heavy metals or lead, as they comply with the European Standards.
Do We Make-Up products contain parabens or silicones?
Taylor Star Converse Ox Core Black Chuck All White We employ the best raw materials available on the market. Our products do not contain parabens or silicones that can harm your health. Silicones complying with Europe's regulations are absolutely safe.
You can send your retailer inquiry to email@example.com. Please be sure to provide your store information (city, website, social network pages...), we will reply as soon as possible. Please note that our products can be resold by retailers only in physical stores.